Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Late Check-out Hour: 1:00 PM

Late Check-out Fees: £25.00

Early check-in: 1:00PM

Early check-in fees: £25.00

Property and Cancellation Policies :

No Charge - If cancelled within 7 days of arrival

Terms and Conditions

No. 73 by Coffi Co
Booking Terms and Conditions
By booking accommodation through No. 73 by Coffi Co you are agreeing to the following terms and conditions. 

The Booking 

1. Your booking is with No. 73 by Coffi Co, the booking may be made through a partner channel booking.com, our website, by email or telephone and your contract for the booking will be between you and Coffi Co (Pontcanna) Ltd in accordance with these terms. 
2. These terms apply to bookings made via booking channels, Coffi Co (Pontcanna) Ltd website, by email or telephone or in person with No. 73 by Coffi Co.
3. Your booking is confirmed, and a legal contract concluded once your payment has been successfully made. No booking is made, or contract concluded when payment is declined or unauthorised. 
4. Coffi Co (Pontcanna) Ltd will facilitate payment of your booking for its services.
5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured short hold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977. 
6. Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation. 
7. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of the Supplier. 
8. We do not offer room service. 
9. The front door is a coded front door lock. The code will be sent to you prior to your stay. 

Payment and Cancellations 

1. All payments shall be made by Credit or Debit Card. Coffi Co (Pontcanna) Ltd does not accept cash bookings. 
2. Full payment is required 7 days prior to your stay and will be taken from your card stored on our system. 
3. Pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon No. 73 by Coffi Co any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases. 
4. The following cancellation provisions apply unless specified otherwise in the reservation information provided prior to booking. 
5. Coffi Co (Pontcanna) Ltd and you may cancel the booking at any time up to 7 days prior to the first day of your booking in which case a full refund will be made to you. 
6. If you cancel the booking within 7 days of the first day of your booking, then the Supplier reserves the right to retain the full amount paid. Change of dates will not be acceptable. 
7. Coffi Co (Pontcanna) Ltd reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of Coffi Co (Pontcanna) Ltd reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation you will receive a full refund. Booking from Expedia will not be accepted. 

Your stay 

1. Check-in time and check-out times are 3pm and 11am. Coffi Co (Pontcanna) Ltd may request an additional payment for early check-in or late check-out. This will be a charge of £25. 
2. Your booking is for a hotel guest service. 
3. Included in your room/apartment will be linen and towels, shower gel and shampoo. A cleaning service is provided, and further information is available on request. 
4. Your accommodation will also include a supply of coffee, tea and long-life milk. 
5. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must not: 
6. No smoking on any of the Hotel grounds, any evidence of smoking in your room will result in the loss of your deposit. You will be asked to authenticate a card on arrival. This will be charged £250 if there is evidence of smoking. 
7. Damage, theft and costs will be charged accordingly and a deposit will be taken on arrival. 
8. Coffi Co (Pontcanna) Ltd reserves the right, to charge to the credit/debit card used for payment or any other card used to provide security in respect of the cost of replacing or repairing any property of Coffi Co (Pontcanna) Ltd including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay.
9. Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by the Supplier.
10. Use any technology provided by the Supplier to download or access any unlawful or obscene material; 
11. Cause unreasonable disturbance to our other guests or any member of the Supplier’s staff; 
12. Make excessive noise particularly after 11pm especially from TV's and other electronic devices; 
13. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, the Supplier may have to replace the corresponding locks. 
14. The cost of replacing any items of property which are stolen from the accommodation during your stay 
15. Any breach of Coffi Co (Pontcanna) Ltd non-smoking policy. A standard charge of £250 will be charged to your card where Coffi Co (Pontcanna) Ltd finds evidence of smoking within the accommodation to cover cleaning costs but Coffi Co (Pontcanna) Ltd reserves the right to charge additional amounts to cover any damage caused by smoking 
16. Such costs may be charged on check-out but Coffi Co (Pontcanna) Ltd reserves the right, to apply such charges to your card at a later date where necessary. 
17. Where Coffi Co (Pontcanna) Ltd are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
18. Coffi Co (Pontcanna) Ltd will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card upon request

Privacy, Data Protection and Credit/Debit Card Security 

1. Coffi Co (Pontcanna) Ltd processes information about you that you provide when making a reservation in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate. 
2. You should note that Coffi Co (Pontcanna) Ltd are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities Coffi Co (Pontcanna) Ltd are required to take details of your passport or other travel documentation and the address of your next destination. 
3. For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy. 
4. We use a secure third party service to process card payments (www.stripe.com/gb). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third-party provider here:www.stripe.com/gb/privacy. 

Enquiries 

1. Coffi Co (Pontcanna) Ltd will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking, however Coffi Co (Pontcanna) Ltd shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself. If in doubt you should contact Coffi Co (Pontcanna) Ltd directly using the details provided in the booking confirmation. 

 Complaints  

1. No. 73 by Coffi Co want to ensure that you have an enjoyable stay. 
2. If you have a problem during your stay please talk to any member of Coffi Co (Pontcanna) Ltd staff who will be able to help you. 
3. If Coffi Co (Pontcanna) Ltd is unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing to Coffi Co (Pontcanna) Ltd email or postal address provided in the reservation information and booking confirmation. Please provide as much information as possible in order that Coffi Co (Pontcanna) Ltd may properly investigate your complaint. 
4. If you wish to make a complaint about Coffi Co (Pontcanna) Ltd services (i.e. in relation to the booking process only) then this should be submitted to the email in your booking information.